A: ShopPepsiCoPremiums.com is the only PepsiCo approved source for promotional premium merchandise for North America. All items available on the site have gone through a formal bidding process and creative development to ensure the best price and have been approved by PepsiCo's Design Center.
A: Ignitors is the engine that units the network of PepsiCo’s approved premium merchandise suppliers to provide the best quality merchandise at the best price. We leverage technology, combined industry knowledge, trend, and data analysis to provide efficiencies and cost savings to PepsiCo. If you would like to learn more about Ignitors, please contact us at customerservice@pepsicoignitors.com and we will schedule an educational session with you.
A: Lapine is the contracted 3rd party service provider responsible for managing premiums for PepsiCo North America.
A: Yes. Due to supply chain shortages and unprecedented demand on carriers, production and shipping times may be longer than usual. We appreciate your patience as we are doing everything we can to deliver your order on time. We will continue to keep you updated on your specific order.
A: We have an easy way for you to submit a project for a custom need by filling out a form here: https://starthere.shoppepsicopremiums.com/ However, ALL items produced must be compliant with Pepsi Design Center’s brand guidelines and oversight. Every item on ShopPepsiCoPremiums.com already has this approval, making it a faster path to finding an existing, approved item that can support a program’s needs. There are programs where custom design and product ideation are necessary.
A: Under the navigation header “Collection” there is a drop down of different product collections, one of which is “Quick Ship” and another that is “Low MOQ.” In Quick Ship there are dozens of items that ship within 5 business days. Low MOQ stands for Minimum Order Quantity. There are over 200 options across all brands in this category that have a minimum order quantity of less than 12 units and the majority have a minimum quantity of just one unit. Items are being added to ShopPepsiCoPremiums.com monthly and these two collections are a focus of that item expansion effort.
A: Following the best practices from The PepsiCo Green Team, we have identified four merchandise focus areas that determine whether a promotional premium is sustainable or not. These four areas are:
- 1) Behavioral Change – Items that replace single use / disposable items and cause a behavioral change.
- 2) Made from Recycled Materials – Items that are made from recycled plastic bottles (RPET), cotton, paper, metal and more.
- 3) Sustainably Sourced Materials – Items that are made from plant-able paper, organic cotton or manufactured by factories that have clear messaging on their supply sources and commitments to sustainable farming / sourcing / production.
- 4) Give Back – Items from suppliers that are members of 1% For The Planet, that are B Corp Certified or from suppliers that give back to underserved communities.
Any item that meets one or more of these areas can be found under our Sustainable Collection and are also noted with our sustainability icon.
A: Items such as soda fountains, countertop, single or multi-door hydration coolers, vending machines, urns, etc. that generally require installation and servicing from repair technicians are considered equipment and fall outside of promotional premiums. This is merchandise that is used by PepsiCo customers to display and distribute PepsiCo products to the end consumer. Any request for items that fall under equipment should be directed to brenda.williams@pepsico.com
A: Items such as corrugate, printed display pieces such as banners or temp / perm display fixtures likely fall under the ACTIVATR Team. Any request for items that fall under this category should be directed to brenda.williams@pepsico.com.
A: In our commitment to reducing PepsiCo’s waste and inventory liability, each merchandise order is custom produced on demand. As all items are made to order, we do not accept merchandise returns. We take pride in our dedication to sourcing quality products. If you have received a defective item or have received the incorrect item/artwork, please contact us at customerservice@pepsicoignitors.com and provide the following information:
- An image of the item
- Details regarding the item or artwork issue
- SPP Order # and/or PepsiCo PO#
Please note that any return request must be submitted within 30 days of receiving your items. The items must be in new, unused condition. If your return request is approved, restocking fees may be applicable.
A: Customers are required to review their orders promptly upon receipt. Any concerns or discrepancies must be reported within 10 business days. Your timely review is essential for ensuring accurate and satisfactory orders. Thank you for your cooperation.
A: Orders may be cancelled within 1 business day of order placement without liability. For orders cancelled after 1 business day the Customer may be responsible for any restocking, production, materials, and shipping fees incurred up until the date Ignitors receives and acknowledges the Customer’s written notice requesting order cancellation. To cancel, Customer shall notify customerservice@pepsicoignitors.com and the Vendor shall immediately terminate deliveries under the order with any costs to follow.
A: We offer the option to ship both UPS Ground and UPS Second Day Air on ShopPepsiCoPremiums.com. The dimensional weight of the package and the distance from the sender address to the final delivery destination impact the total cost of shipping. Please note that we use a variety of specialized vendors to produce this assortment of merchandise; therefore, multiple items within your order could be produced by different vendors and result in multiple shipments.
A: All Orders placed through ShopPepsiCoPremiums.com can be viewed under your account. You can search using the different orders status options or by using the Order ID that is received at the time of placing your order.
If you have any questions, you can reach out Support Team at customerservice@pepsicoignitors.com or by phone at (203) 703-6898
A: While UPS is a reliable shipping partner, lost shipments do occasionally happen. Should your shipment be lost, Ignitors will file a missing parcel claim with UPS for review. While your claim is under review, we can assist you with submitting a replacement order on ShopPepsiCoPremiums.com. If UPS approves the claim for lost goods, your replacement order will be credited back to you. Should UPS reject the claim for lost goods and provided proof of delivery, you will not be reimbursed for the replacement order. Please note, this process also applies should you be unable to locate your package(s) at your final delivery location after UPS has marked it delivered.
A: All orders are shipped per the detailed shipping information included at the time of checkout. Once the carrier’s tracking number confirms proof of order delivery, Ignitors unfortunately can’t help to locate it any further.
A: All orders are shipped per the shipping information included at the time of checkout. If special delivery instructions need to be included with your order, please ensure these are added to the Order Comments field at checkout. Once the order has shipped, PepsiCo Ignitors is not responsible for any address changes, misdelivered, undeliverable or carrier inquired charges due to incorrect addresses provided.
